Partnership sees 50,000 Hygiene Packs for Meals on Wheels customers nationally

Meals on Wheels has partnered with RB and Woolworths to provide up to 50,000 Hygiene Packs to Meals on Wheels customers.

Meals on Wheels customers around Australia will receive a complimentary Hygiene Pack in the coming months from their local volunteer, as a result of the latest Meals on Wheels Australia partnership with RB and Woolworths. You can find out how you can get involved in this initiative by supporting the donation of a Hygiene Pack to a Meals on Wheels customer living in your local community, and check if you are eligible to receive a Hygiene Pack in the Frequently Asked Questions (FAQs) below.

Please note: It is the intention of Meals on Wheels, RB and Woolworths to provide Hygiene Packs to as many Meals on Wheels customers as possible, however, in some instances it may not be logistically possible to provide a Hygiene Pack to some customers. If this relates to your local Meals on Wheels service, we will reach out and let them know as soon as the information becomes available.

These packs will also be available to Meals on Wheels customers who commenced their meal delivery service prior to the 24th of March 2021.

FAQ’s

Why are Glen 20 and Woolworths partnering with Meals on Wheels?

Whether delivering nourishing meals or simply lending an ear for a chat, Meals on Wheels is a lifeline for many vulnerable Australians – even more so during the pandemic. By working with Glen 20 and Pine O Cleen to provide these Hygiene Packs, we hope that we can make a positive difference to the Meals on Wheels community and help to ensure the health and wellbeing of their customers.

How long does this partnership and promotion run for?

Woolworths and RB, the maker of Glen 20 and Pine O Cleen, have provided support to Meals on Wheels throughout the pandemic. They are now working together in partnership with Meals on Wheels to ensure its customers around Australia continue to have access to high quality disinfectant products.

From 24 March until 4 May 2021, each purchase of Glen 20 or Pine O Cleen products from Woolworths will trigger a donation that will see up to 50,000 Hygiene Packs be given to Meals on Wheels customers.

What products do I need to purchase to support this initiative?

To support this initiative, simply purchase any Glen 20 or Pine O Cleen product between 24 March and 4 May 2021. Each purchase will trigger a donation that goes towards a Hygiene Pack.

How many Hygiene Packs will be donated to Meals on Wheels?

Up to 50,000 Hygiene Packs featuring Glen 20 and Pine O Cleen products will be donated to Meals on Wheels to be distributed to its customers around Australia.

How much is each Hygiene Pack worth?

The Hygiene Packs include leading disinfectant products from Glen 20 and Pine O Cleen and have a retail value of $28.00

What products are included in the Hygiene Packs?

To help ensure Meals on Wheels clients can keep their home clean and healthy, each Hygiene Pack will include a can of Glen 20 Surface Spray Disinfectant, Pine O Cleen Wipes, Pine O Cleen Multipurpose Spray and Pine O Cleen Disinfectant Gel, as stock availability allows. The packs will be delivered in a reusable Woolworths ‘Bag for Good’.

Do the products in the Hygiene Packs kill the COVID-19 virus?

Each Hygiene Pack will include a can of Glen 20 Surface Spray Disinfectant, which is listed on the Australian Register of Therapeutic Goods (ARTG) for effective use against the COVID-19 virus. The product kills the COVID-19 virus on hard surfaces around the home. Always read the label and follow directions for use.

Am I eligible to receive a Hygiene Pack?

The Hygiene Packs are being donated to people who are existing Meals on Wheels customers as at 24 March 2021. If this is you, then a Meals on Wheels volunteer will provide you with a Hygiene Pack during one of your regular visits in the next few months.

I’m a Meals on Wheels customer – how do I get a Hygiene Pack and when will I receive it?

The Hygiene Packs are being donated to people who are existing Meals on Wheels customers as at 24 March 2021. If this is you, then a Meals on Wheels volunteer will provide you with a Hygiene Pack during one of your regular visits in the next few months.

If you have any concerns and or believe that delivery of your Hygiene Pack is delayed, please get in touch by sending us an email via australia@mealsonwheels.org.au

I’m not a Meals on Wheels customer – if I sign up to Meals on Wheels now, does that mean I will get a Hygiene Pack?

The Hygiene Packs are being donated to people who are existing Meals on Wheels customers as at 24 March 2021. If you don’t meet the eligibility criteria, you’ll be pleased to know that Glen 20 or Pine O Cleen products are often on special at Woolworths. Be sure to check your weekly catalogue or keep an eye out online at https://www.woolworths.com.au

FAQs for Volunteers

When will I get these packs and how do I get them to my customers?

In the coming months, the Meals on Wheels head office will provide selected volunteers with pre-loaded Everyday Rewards Cards. Once they have these cards, volunteers will be able to use these to collect products for the Hygiene Packs from their local Woolworths store.

Volunteers are to collect the participating products directly from the shelf before taking them to the check-out where the cost of the products will be discounted by using the special Everyday Rewards Card provided. Volunteers can then put the products in re-useable ‘Bag for Good’ bags to take with them on their regular deliveries.

What products do I need to collect at Woolworths to go inside the Hygiene Packs?

Each Hygiene Pack includes:

  • Glen 20 Surface Spray Disinfectant, Original, 300g
  • Pine O Cleen Wipes, Lemon, 120 pack
  • Pine O Cleen Multipurpose Spray, Apple, 750ml
  • Pine O Cleen Disinfectant Gel, Lemon, 400ml
  • Woolworths ‘Bag for Good’ (re-usable green bag)

You will need to locate the above items and the quantities you require at your local Woolworths store, take them to the check-out and use the pre-loaded Everyday Rewards Card to ‘purchase’ the products. These will be discounted automatically.

Please note, the discount will not work for other products so be sure to collect the correct products, fragrances and sizes.

I went in-store to collect the products I need for my customers’ Hygiene Packs but some of the products weren’t available. What do I do?

We’re sorry to hear this has happened. Unfortunately, you may have to wait a little and return to the store to collect the products once they are back in stock. If you live near another Woolworths store, you can also consider giving them a try. Please contact the Meals on Wheels team via australia@mealsonwheels.org.au and we will do our best to help you.

There are no Woolworths stores located in close proximity to our service. Will we still have access to these packs to deliver to our customers?

Our intention is to be able to work with our partners to provide these Hygiene Packs to as many Meals on Wheels customers as possible, however, some geographical circumstances may mean that it is not logistically possible for us to provide a pack to some customers. Please contact the Meals on Wheels team via australia@mealsonwheels.org.au and we will review your situation.

I tried to use the Everyday Rewards Card I was provided to access the Hygiene Packs for my customers but when I went to Woolworths it didn’t work. What should I do?

We’re sorry to hear this! Please contact the Meals on Wheels team via australia@mealsonwheels.org.au and we will do our best to help you.

My Everyday Rewards Card does not have enough Hygiene Packs, meaning some of my customers will miss out. Is it possible to have more added?

We definitely don’t want any of your customers to miss out! Please contact the Meals on Wheels team via australia@mealsonwheels.org.au and we will do our best to help you.

Am I able to get a pack for myself?

Unfortunately, Meals on Wheels volunteers do not qualify for a Hygiene Pack. The primary purpose of this initiative is to equip vulnerable Australians with disinfectant products that will help them to keep surfaces in the home as germ and virus-free as possible during this time.

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