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Partnership sees 50,000 Hygiene Packs for Meals on Wheels customers nationally

March 21, 2021

Meals on Wheels has partnered with RB and Woolworths to provide up to 50,000 Hygiene Packs to Meals on Wheels customers.

Meals on Wheels customers around Australia will receive a complimentary Hygiene Pack in the coming months from their local volunteer, as a result of the latest Meals on Wheels Australia partnership with RB and Woolworths. You can find out how you can get involved in this initiative by supporting the donation of a Hygiene Pack to a Meals on Wheels customer living in your local community, and check if you are eligible to receive a Hygiene Pack in the Frequently Asked Questions (FAQs) below.

Please note: It is the intention of Meals on Wheels, RB and Woolworths to provide Hygiene Packs to as many Meals on Wheels customers as possible, however, in some instances it may not be logistically possible to provide a Hygiene Pack to some customers. If this relates to your local Meals on Wheels service, we will reach out and let them know as soon as the information becomes available.

These packs will also be available to Meals on Wheels customers who commenced their meal delivery service prior to the 24th of March 2021.


Why are Glen 20 and Woolworths partnering with Meals on Wheels?

Whether delivering nourishing meals or simply lending an ear for a chat, Meals on Wheels is a lifeline for many vulnerable Australians – even more so during the pandemic. By working with Glen 20 and Pine O Cleen to provide these Hygiene Packs, we hope that we can make a positive difference to the Meals on Wheels community and help to ensure the health and wellbeing of their customers.

How long does this partnership and promotion run for?

Woolworths and RB, the maker of Glen 20 and Pine O Cleen, have provided support to Meals on Wheels throughout the pandemic. They are now working together in partnership with Meals on Wheels to ensure its customers around Australia continue to have access to high quality disinfectant products.

From 24 March until 4 May 2021, each purchase of Glen 20 or Pine O Cleen products from Woolworths will trigger a donation that will see up to 50,000 Hygiene Packs be given to Meals on Wheels customers.

What products do I need to purchase to support this initiative?

To support this initiative, simply purchase any Glen 20 or Pine O Cleen product between 24 March and 4 May 2021. Each purchase will trigger a donation that goes towards a Hygiene Pack.

How many Hygiene Packs will be donated to Meals on Wheels?

Up to 50,000 Hygiene Packs featuring Glen 20 and Pine O Cleen products will be donated to Meals on Wheels to be distributed to its customers around Australia.

How much is each Hygiene Pack worth?

The Hygiene Packs include leading disinfectant products from Glen 20 and Pine O Cleen and have a retail value of $28.00

What products are included in the Hygiene Packs?

To help ensure Meals on Wheels clients can keep their home clean and healthy, each Hygiene Pack will include a can of Glen 20 Surface Spray Disinfectant, Pine O Cleen Wipes, Pine O Cleen Multipurpose Spray and Pine O Cleen Disinfectant Gel, as stock availability allows. The packs will be delivered in a reusable Woolworths ‘Bag for Good’.

Do the products in the Hygiene Packs kill the COVID-19 virus?

Each Hygiene Pack will include a can of Glen 20 Surface Spray Disinfectant, which is listed on the Australian Register of Therapeutic Goods (ARTG) for effective use against the COVID-19 virus. The product kills the COVID-19 virus on hard surfaces around the home. Always read the label and follow directions for use.

Am I eligible to receive a Hygiene Pack?

The Hygiene Packs are being donated to people who are existing Meals on Wheels customers as at 24 March 2021. If this is you, then a Meals on Wheels volunteer will provide you with a Hygiene Pack during one of your regular visits in the next few months.

I’m a Meals on Wheels customer – how do I get a Hygiene Pack and when will I receive it?

The Hygiene Packs are being donated to people who are existing Meals on Wheels customers as at 24 March 2021. If this is you, then a Meals on Wheels volunteer will provide you with a Hygiene Pack during one of your regular visits in the next few months.

If you have any concerns and or believe that delivery of your Hygiene Pack is delayed, please get in touch by sending us an email via

I’m not a Meals on Wheels customer – if I sign up to Meals on Wheels now, does that mean I will get a Hygiene Pack?

The Hygiene Packs are being donated to people who are existing Meals on Wheels customers as at 24 March 2021. If you don’t meet the eligibility criteria, you’ll be pleased to know that Glen 20 or Pine O Cleen products are often on special at Woolworths. Be sure to check your weekly catalogue or keep an eye out online at

FAQs for Volunteers

When will I get these packs and how do I get them to my customers?

In the coming months, the Meals on Wheels head office will provide selected volunteers with pre-loaded Everyday Rewards Cards. Once they have these cards, volunteers will be able to use these to collect products for the Hygiene Packs from their local Woolworths store.

Volunteers are to collect the participating products directly from the shelf before taking them to the check-out where the cost of the products will be discounted by using the special Everyday Rewards Card provided. Volunteers can then put the products in re-useable ‘Bag for Good’ bags to take with them on their regular deliveries.

What products do I need to collect at Woolworths to go inside the Hygiene Packs?

Each Hygiene Pack includes:

  • Glen 20 Surface Spray Disinfectant, Original, 300g
  • Pine O Cleen Wipes, Lemon, 120 pack
  • Pine O Cleen Multipurpose Spray, Apple, 750ml
  • Pine O Cleen Disinfectant Gel, Lemon, 400ml
  • Woolworths ‘Bag for Good’ (re-usable green bag)

You will need to locate the above items and the quantities you require at your local Woolworths store, take them to the check-out and use the pre-loaded Everyday Rewards Card to ‘purchase’ the products. These will be discounted automatically.

Please note, the discount will not work for other products so be sure to collect the correct products, fragrances and sizes.

I went in-store to collect the products I need for my customers’ Hygiene Packs but some of the products weren’t available. What do I do?

We’re sorry to hear this has happened. Unfortunately, you may have to wait a little and return to the store to collect the products once they are back in stock. If you live near another Woolworths store, you can also consider giving them a try. Please contact the Meals on Wheels team via and we will do our best to help you.

There are no Woolworths stores located in close proximity to our service. Will we still have access to these packs to deliver to our customers?

Our intention is to be able to work with our partners to provide these Hygiene Packs to as many Meals on Wheels customers as possible, however, some geographical circumstances may mean that it is not logistically possible for us to provide a pack to some customers. Please contact the Meals on Wheels team via and we will review your situation.

I tried to use the Everyday Rewards Card I was provided to access the Hygiene Packs for my customers but when I went to Woolworths it didn’t work. What should I do?

We’re sorry to hear this! Please contact the Meals on Wheels team via and we will do our best to help you.

My Everyday Rewards Card does not have enough Hygiene Packs, meaning some of my customers will miss out. Is it possible to have more added?

We definitely don’t want any of your customers to miss out! Please contact the Meals on Wheels team via and we will do our best to help you.

Am I able to get a pack for myself?

Unfortunately, Meals on Wheels volunteers do not qualify for a Hygiene Pack. The primary purpose of this initiative is to equip vulnerable Australians with disinfectant products that will help them to keep surfaces in the home as germ and virus-free as possible during this time.

Meals on Wheels Australia’s Annual Report 2019/20

December 14, 2020

Download the Meals on Wheels Australia Annual Report 2019/2020

National Meals on Wheels Day recognises resilience during the COVID-19 pandemic

August 21, 2020



This year National Meals on Wheels Day, on Wednesday 26th of August will recognise our dedicated volunteer workforce who have stepped up to help protect the health and wellbeing of vulnerable Australians during the COVID-19 pandemic.

Meals on Wheels Australia President, Sharyn Broer says the iconic organisation is incredibly grateful for the unwavering commitment and generosity of the 76,000 people who volunteer for Meals on Wheels, ensuring older Australians remain nourished and safe at home, not only during a pandemic, but every day.

“We are so thankful for our volunteers. Regardless of the emergency – devastating bushfires, or in a pandemic, our volunteers continue to roll up their sleeves and deliver life-changing support.”

Mrs Broer says Meals on Wheels services and the volunteer workforce have demonstrated immense resilience through the pandemic, however, the sustainability of services remains uncertain.

Ensuring well-nourished communities for years to come

Meals on Wheels Australia has been calling for an urgent increase in Commonwealth Home Support Programme (CHSP) funding, to ensure the ongoing viability of services.

During the COVID-19 pandemic the Federal Government provided vital additional funding, allowing Meals on Wheels services to continue delivering nutritious meals to an increased number of vulnerable members of the community.

“We reported a significant increase in demand for our services nation-wide, with many Australians facing food insecurity for the very first time,’ Mrs Broer said.

“We are so thankful to the Government for supporting Meals on Wheels during this uncertain time through the increase in funding,” Mrs Broer said.

“Thanks to Meals on Wheels, no one went hungry!”

Urgent need for increased funding acknowledged by Government

Recently the Minister for Aged Care and Senior Australians, Senator the Hon. Richard Colbeck MP acknowledged the inequitable distribution of funding and advised Meals on Wheels Australia of an upcoming funding review for meal service providers, within the next 12 months.

“We are pleased the Government has recognised the problem, however, our concerns remain about the timing of the review and the impact this will have on services that are already struggling to remain financially viable,” Mrs Broer said.

“Time and time again, whatever the emergency, Australians will look to us to support well-nourished communities and create meaningful connections… and we want to be here to do that,” Mrs Broer said.

Meals on Wheels Australia is looking forward to a swift and favourable review outcome to ensure we can continue delivering affordable nutritious meals, social connection and wellbeing checks to those who need it most.

To follow the events and celebrations on National Meals on Wheels Day, follow us on Facebook and Twitter at @meals_australia.

Donation of $1 million in disinfectant products from Reckitt Benckiser

April 12, 2020

Meals on Wheels Australia welcomes donation of $1 million in disinfectant products from Reckitt Benckiser (RB)

We are pleased to share news that leading consumer goods company Reckitt Benckiser (RB) is donating $1million of disinfectant products to Meals on Wheels Australia, to help us ensure the health and wellbeing of our clients and volunteers as we navigate the health and safety challenges presented by COVID-19.

This donation will include items from trusted brands such as Glen 20, Pine O Cleen and Dettol, and will be distributed to Meals on Wheels locations around Australia, over the next eight months.  

We are thrilled to be receiving this support from the team at RB.  On one level, it will be appreciated by our clients as they try their best to keep their homes clean and healthy during this time. It is also great news for our volunteer network, who will be able to use the products to maintain hygiene while preparing and delivering meals.

The distribution of products will be phased, beginning with the delivery of products to locations in New South Wales from mid-April.

RB’s generosity didn’t stop at the investment of product that they are donating to MoW.  At no cost to MoW, they provided television commercial spaces.  And, in collaboration with us, developed a 30 second piece that promotes the important work that we are doing to support older people throughout this pandemic.

The commercial will be launched towards the end of the Easter break and reflects the warmth and commitment of Meals on Wheels to the community.

We look forward to sharing further information with you on this partnership as we continue to work closely with RB over the coming months!


The distribution of products will be phased across Australia over the next eight months.

We will keep you informed as to when this will commence in Victoria.

What you need to know about coronavirus (COVID-19)

March 18, 2020

To our Customers, Carers & Families,

This letter explains what Meals on Wheels is doing to reduce the potential spread of novel Coronavirus (COVID-19) and ensure our service to you can continue.  We are following advice from the health authorities, recognising that older people may be more at risk.

All volunteers and staff are following our standard food safety procedures, good hand hygiene, and as an extra precaution are using hand sanitising gel between each home they visit.  We have also asked our volunteers to maintain an arm’s length distance away from you when delivering your meal.

You can help, too.

If you are able to come to the door, we will deliver your meal either onto a tray or place on a chair or table just inside your door.  We will make arrangements if you cannot easily get to the door to receive your meal.

If you are unwell, have recently returned from an overseas trip, or have been told that you have been in contact with a person known to have the Coronavirus please let us know by calling your local service.   We will make arrangements to ensure that you can still receive your home delivered meals, with some extra steps to keep our volunteers safe and well.

If you have any questions or concerns about how we are managing the Coronavirus, please contact us on and we will direct you to the right support

If you would like further factual advice about the Coronavirus you can contact the 24-hour National Coronavirus Health Information Line on 1800 020 080 or read the information published on the Department of Health website:

Please refer to the Australian government site for the latest updates.

Coronavirus (COVID-19) advice for public gatherings and visits to vulnerable groups.

Coronavirus (COVID-19) information for older Australians.

During this public health emergency we are doing all we can to protect our Meals on Wheels community and are asking for your support.

Meals on Wheels on The Drum

Watch a news item about Meals on Wheels on the ABC’s The Drum; (fast forward to 49:49 into the show to see the clip)

Meals on Wheels Conference 2020 – Presentations

March 4, 2020

Speakers Presentations:

Pier Line, Director General, Santropol Roulant
Community Engagement at Santropol Roulant

Sharyn Broer, President Meals on Wheels Australia
Opening Address

Ally Smith
, CHSP Sector Development Officer, Tasmanian Council of Social Service Inc
Moving from Concepts (Wellness and Reablement) to Everyday Language
Wellness and Reablement Resources for CHSP

Michael Goldsworthy, Principal Consultant, Australian Strategic Services
The Board & CEO’s Roles & Responsibilities In Strategically Transforming Their Organisation
Beyond Directors’ Duties: Frameworks and Mental Models for Directors
The Fundamentals of Contemporary Governance
Standard 8, Organisational Governance
Co-designing Your New Business Model
ACQS Standards Assessment & Improvement Tools
Governance Due Diligence Checklist example
Aged Care Quality Standards Corporate & Organisational Governance Assessment & Implementation Tool
Adaptive Governance…Transformational Leadership
Customer-Centric Governance… Customer is King, Cashflow is Queen
Disrupt or be Disrupted
Strategy… The Key Domain of Directors, Chief Executive Officers & Senior Managers

Prof. Michael Fine, Honorary Professor Department of Sociology,Macquarie University
Direct access, a Primary Care Approach for CHSP

Nick Morgan, Assistant Secretary, Home Support and Assessment Branch
Aged Care Reform and the Commonwealth Home Support Programme

Louise Sutcliffe, Project Officer, Meals on Wheels NSW &
Senior Firefighter Melanie Rebane, Community Safety Coordinator, Community Engagement Unit, Fire and Rescue NSW
ACT! A Collaborative Toolkit

Robyn Moore, Beyond Informed to Transformed
Re-MINDavator” Video CLIPS

Ngaire Hobbins, APD
The Future is Food – the vital importance of MOW

Santropol Roulant Talk
Pier Line, Director General at Santropol Roulant – March 2020 (Adelaide)



More about the Meals on Wheels National Conference 2020

September 5, 2019

Meals on Wheels National Conference
19-21 February 2020
Launceston, Tasmania


Please view Speakers’ Presentations here.


The National Conference for 2020 is one not to be missed with an exciting program that includes well-known motivational keynote speakers and educational workshops. The social activities and pre and post tours offer an excellent chance to take in a taste of what Launceston has to offer.  Should you wish to take in a little more of Tasmania after the conference then the post tour to Hobart will certainly provide this opportunity while enjoying the experience with your colleagues.

Should you have any queries regards the conference then please contact Kerrie Wise on


Thank you to those who  registered for the 2020 National Conference.

It is terrific to see so many of our Meals on Wheels community have already registered to come along, and that many of you are considering a holiday as part of your visit to Launceston. I hadn’t been to Launceston until we looked at it as an option for the conference, care of the North Tasmania Bureau, and it’s absolutely gorgeous. Wonderful food, wine and scenery.

Speaker update
I am pleased to let you know that Nick Morgan’s office has advised us on Friday that Nick Morgan will be attending and speaking at the MoWA National Conference.

Nick Morgan is the Assistant Secretary, Home Support and Assessment Branch – and responsible for CHSP Federal funding. He is a key policy advisor to the Federal Minister, Ageing and Senior Australians.

Given our current, critical funding ask ($80m; a doubling of current funding) this is a key opportunity to hear Nick speak on the future of meal services under CHSP funding, what the Federal Government is planning to do around block funding and an update on potential extensions for existing agreements, due to complete in June 2020.

We have over 590 services right across the country and for most ongoing sustainability is a real issue. We are the backbone of regional communities and the Government can not afford for us to fail. This is an opportunity to share your concern about your local service.

We have invited the Federal Minister, and Shadow Minister, both Tasmanian’s – and will follow up their likely attendance once the 2020 Parliamentary Sitting Dates are announced. Hopefully, they are in their local communities at the time of our conference (February 19 – 21) and not in Canberra for sitting week.

And, finally, to let you know Chris Watt will be our Conference Emcee. For those of you at the NSW conference, you know how terrific he is.

See you there.

Download the brochure



Stronger focus on nutrition could save lives

September 4, 2019

Stronger focus on nutrition within health services could save 3.7 million lives by 2025

Health services must integrate a stronger focus on ensuring optimum nutrition at each stage of a person’s life, according to a new report released by the World Health Organization (WHO). It is  estimated that the right investment in nutrition could save 3.7 million lives by 2025.




Meals on Wheels Victoria Listeria advice

February 24, 2019

Listeriosis Information

Media Release about Listeriosis

VICMoW FAQ Food Safety Recall due to Listeriosis

Listeria Food Poisoning information (better health channel)

BREAKING NEWS: 8 million dollar funding boost

September 15, 2017

More on the plate for Meals on Wheels

Earlier this year, national peak body the Australian Meals on Wheels Association (AMOWA) called for a modest additional investment to address the funding inequities in each State, and to stop struggling services having to raise fees to their customers.

This morning the iconic service rejoiced after the announcement by the Federal Minister for Aged Care, Ken Wyatt, of an additional $8 million in government support.

AMOWA President, Nelson Mathews, says this announcement is great news and the government’s intention to allocate the extra funding in a more equitable way has been welcomed by all the clients, volunteers and staff of AMOWA.

“Services struggling with cost pressures have been forced to raise the price of meals to their customers to levels we think are unacceptable, this additional Commonwealth Home Support Program funding will help stall further price hikes for those who can least afford them,” Mr Mathews said.

“Many chronically underfunded Meals on Wheels services will now receive extra funding to bring them closer to par with other services in Australia with the Government intending to contribute a minimum of $4.70 towards the cost of this iconic service.

“The government has recognised the massive return in down-stream community benefits and health savings it gains through preventative care services like Meals on Wheels.”

Australians of all ages have access to receiving Meals on Wheels including those living with mental or physical disabilities as well as older members of the community, all of who benefit from the three services provided that is bundled into one.

  • Nourish – Clients receive a well-balanced and nutritious meal
  • Care – Clients are provided with vital social contact, monitoring of health and well-being
  • Connect Communities – Volunteers are the heart of Meals on Wheels. This engagement and sense of purpose has a massive positive impact on countless people across the communities Meals on Wheels operates

Meals on Wheels services throughout Australia nourish, care and connect communities, by delivering over 10 million Meals on Wheels meals to more than 120,000 clients Australia-wide in cities, regional and rural areas each year.

For more information download this Media Release