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What you need to know about coronavirus (COVID-19)

March 18, 2020

To our Customers, Carers & Families,

This letter explains what Meals on Wheels is doing to reduce the potential spread of novel Coronavirus (COVID-19) and ensure our service to you can continue.  We are following advice from the health authorities, recognising that older people may be more at risk.

All volunteers and staff are following our standard food safety procedures, good hand hygiene, and as an extra precaution are using hand sanitising gel between each home they visit.  We have also asked our volunteers to maintain an arm’s length distance away from you when delivering your meal.

You can help, too.

If you are able to come to the door, we will deliver your meal either onto a tray or place on a chair or table just inside your door.  We will make arrangements if you cannot easily get to the door to receive your meal.

If you are unwell, have recently returned from an overseas trip, or have been told that you have been in contact with a person known to have the Coronavirus please let us know by calling your local service.   We will make arrangements to ensure that you can still receive your home delivered meals, with some extra steps to keep our volunteers safe and well.

If you have any questions or concerns about how we are managing the Coronavirus, please contact us on and we will direct you to the right support

If you would like further factual advice about the Coronavirus you can contact the 24-hour National Coronavirus Health Information Line on 1800 020 080 or read the information published on the Department of Health website:

Please refer to the Australian government site for the latest updates.

Coronavirus (COVID-19) advice for public gatherings and visits to vulnerable groups.

Coronavirus (COVID-19) information for older Australians.

During this public health emergency we are doing all we can to protect our Meals on Wheels community and are asking for your support.

Meals on Wheels on The Drum

Watch a news item about Meals on Wheels on the ABC’s The Drum; (fast forward to 49:49 into the show to see the clip)